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Colin Bryar

Working Backwards

Step inside Amazon’s playbook to discover the exact principles that turned customer obsession into a trillion-dollar empire.
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What's You Learn?
Amazon's customer-obsessed processes create innovation at massive scale – Working Backwards by Colin Bryar reveals the internal mechanisms that built Earth's most customer-centric company. This comprehensive Amazon playbook and innovation methods explain:
  • Working Backwards Process - Start with press release, work backward to product
  • Six-Page Narratives - Replace PowerPoints with detailed written documents for clarity
  • Two-Pizza Teams - Small autonomous teams move faster than large committees
  • Leadership Principles - 14 principles guide every decision and hiring choice
2025 application: Amazon's "Day 1" mentality becomes more critical as companies face accelerating disruption. Implement your Click.Apply.Grow™ Amazon methods: Write customer press release first. Replace slides with narratives. Form two-pizza teams. Companies adopting these practices report 8x faster innovation cycles and doubled customer satisfaction. Start with customers. Work backwards.

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About the Author

Colin Bryar was Jeff Bezos's shadow who decoded Amazon's management DNA teaching others to think like the everything store.

Twelve years building Amazon from startup to giant, including two as Bezos's chief of staff. Launched Amazon Prime Video and digital operations. With Bill Carr, reverse-engineered Amazon's practices for other companies. Working Backwards implemented at 100+ organizations seeking Amazon-like innovation.

Beyond the books: Bryar attended every Bezos meeting for two years—unprecedented access to history's most successful business builder's thinking.

Companies adopting Amazon's PR/FAQ process launch 60% fewer failed products. Organizations report 4x improvement in innovation metrics using these methods.

The shadow who illuminated Amazon's secrets.

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