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Kelly Palmer and David Blake

The Expertise Economy

Learn how forward-thinking companies turn learning into a competitive advantage in the rapidly evolving workplace.
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What's You Learn?
Joy at work comes from systematic practices, not perks or ping-pong tables – Chief Joy Officer by Richard Sheridan proves culture beats strategy. This comprehensive Chief Joy Officer summary and leadership principles reveal: • Paired Programming - Two developers per computer eliminates knowledge silos and errors • Open Office Democracy - No private offices or titles creates radical transparency • Show and Tell Culture - Weekly demonstrations replace status meetings with tangible progress • Fear Elimination Systems - Structured processes remove anxiety about failure or speaking up What most summaries miss: Sheridan's "Hey Menlo" experiment proves removing bureaucracy increases both joy and productivity. Create your Click.Apply.Grow™ joyful workplace: Pair people on one project tomorrow. Remove one fear-inducing policy. Institute weekly show-and-tells. Organizations implementing joy practices report 50% lower turnover and doubled productivity. Joy is a business strategy.

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About the Author

Kelly Palmer and David Blake are learning innovators and workforce transformation experts who redefine how organizations reskill talent for the future of work.

As co-authors of “The Expertise Economy,” they share strategies for lifelong learning in fast-changing industries. Palmer, former CLO at LinkedIn, and Blake, co-founder of Degreed, have transformed corporate learning into a competitive advantage.

What sets Kelly and David apart: They help companies turn learning into a growth strategy, not a compliance task.

Organizations using their frameworks report faster upskilling, stronger retention, and improved adaptability.

The learning architects preparing workforces for tomorrow’s challenges.

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