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Douglas Stone, Sheila Heen

Thanks for the Feedback

Turn even the toughest feedback into your greatest advantage with science-backed strategies and emotional intelligence.
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What's You Learn?
Receiving feedback well accelerates growth more than giving it – Thanks for the Feedback reveals why we resist helpful input and how to change. This comprehensive feedback reception guide and growth strategies outline:
  • Three Triggers - Truth, relationship, and identity triggers block learning
  • Feedback Types - Appreciation, coaching, and evaluation serve different purposes
  • Wrong Spotting - Finding 2% truth in 98% wrong feedback
  • Growth Identity - See yourself as constantly improving
The hidden gem: Their "second score" concept evaluates how well you receive feedback. Master your Click.Apply.Grow™ feedback reception: Separate feeling from content. Find one truth always. Request specific feedback. Feedback masters accelerate 3x faster growth than defensive colleagues. Receive well. Grow fast.

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About the Author

Douglas Stone and Sheila Heen are Harvard Law School lecturers who decoded why 90% of feedback fails and how to fix it.

Co-founders of Triad Consulting, advised BAE Systems, HSBC, White House, and Singapore Supreme Court. Stone worked on Iran-Contra investigation. Heen mediates international disputes. Their Harvard Negotiation Project research spans 40 years. "Difficult Conversations" and "Thanks for the Feedback" both New York Times bestsellers.

Beyond the books: They discovered three "feedback triggers" that automatically shut down learning—insights reshaping performance reviews globally.

Companies using their feedback framework report 65% improvement in performance review effectiveness. Google and Microsoft mandate their training.

The duo making difficult conversations possible.

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