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Douglas Stone, Sheila Heen
Thanks for the Feedback
Turn even the toughest feedback into your greatest advantage with science-backed strategies and emotional intelligence.
Master Operations strategies from the world's leading business books!
Core Biz Category:
Operations
What Will You Learn?
Receiving feedback well accelerates growth more than giving it – Thanks for the Feedback reveals why we resist helpful input and how to change. This comprehensive feedback reception guide and growth strategies outline:
- Three Triggers - Truth, relationship, and identity triggers block learning
- Feedback Types - Appreciation, coaching, and evaluation serve different purposes
- Wrong Spotting - Finding 2% truth in 98% wrong feedback
- Growth Identity - See yourself as constantly improving
The hidden gem: Their "second score" concept evaluates how well you receive feedback. Master your Click.Apply.Grow™ feedback reception: Separate feeling from content. Find one truth always. Request specific feedback. Feedback masters accelerate 3x faster growth than defensive colleagues. Receive well. Grow fast.
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