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Karin Hurt and David Dye
Powerful Phrases for Dealing with Workplace Conflict
Respond to tension with confidence—325+ ready-to-use phrases to defuse conflict and foster collaboration.
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What's You Learn?
Master the exact words that transform conflict into collaboration – Powerful Phrases by Hurt and Dye provides scripts for navigating workplace tensions successfully. This comprehensive conflict resolution summary and key concepts reveal: • Communication Techniques - Specific phrases that de-escalate tensions • Trust Building Language - Words that create safety during disagreements • Difficult Customer Scripts - Transform complaints into loyalty opportunities • Influence Through Words - Gain support even for controversial ideas The hidden gem: The right phrase at the right moment prevents 80% of conflicts from escalating. Your Click.Apply.Grow™ transformation: Practice three phrases today. Use one in next conflict. Track relationship improvements. Professionals mastering these phrases achieve 70% better collaboration and significantly reduced workplace stress. Words matter. Choose wisely.
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About the Author
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5
Strategies—Don't Just Read;
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Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
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5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
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