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Maelle Gavet

Mean People Suck

Fix the empathy gap in your culture—because companies led with compassion outperform those fueled by ego and fear.
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What's You Learn?
Empathy drives profits by creating cultures where talent thrives – Mean People Suck by Michael Brenner proves nice guys finish first in business. This comprehensive empathetic leadership summary and main ideas reveal:
  • Empathy Economics - Calculate the massive costs of toxic workplace cultures
  • Happiness Dividend - Understand how employee joy drives customer satisfaction
  • Trust Building - Create psychological safety enabling innovation and risk-taking
  • Culture Transformation - Replace fear-based management with empathy-based leadership
The hidden gem: Brenner's 53 jobs taught him mean cultures always underperform empathetic ones. Lead with empathy using Click.Apply.Grow™: Practice active listening tomorrow. Address team frustrations. Measure happiness impact. Empathetic cultures report 87% lower turnover. Choose kindness. Multiply profits.

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About the Author

Maëlle Gavet is a French tech executive who led Techstars as CEO and transformed Russia's largest e-commerce platform from startup to $9B valuation.

World Economic Forum Young Global Leader and Fortune's 40 Under 40. Former CEO of OZON.ru (NASDAQ IPO), EVP at Priceline Group overseeing Booking.com and Kayak. Principal at Boston Consulting Group across four continents. Author of Trampled by Unicorns exposing Big Tech's empathy deficit. Started first business at 16, speaks three languages fluently.

2025 relevance: As tech faces unprecedented scrutiny, Gavet's frameworks for ethical innovation and sustainable growth guide founders navigating AI regulation and platform accountability.

Her tenure at Techstars helped 2,300+ startups raise capital worth $185B collectively. Tech leaders implementing Gavet's human-centered approach report 50% lower employee turnover during rapid scaling phases.

The executive who proved unicorns can grow without trampling people.

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