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Peter M.Senge
JUDGMENT ON THE FRONT LINE
Empower the people closest to your customers—and watch your business outperform from the inside out.
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What's You Learn?
Frontline wisdom beats executive assumptions – Judgment on the Front Line by Peter M. Senge shows how to tap customer-facing genius for innovation. This comprehensive frontline empowerment summary and key concepts reveal: • Systems Thinking Application - See patterns frontline employees recognize • Learning Organization Extension - Spread insights throughout hierarchy • Frontline Intelligence Mining - Extract wisdom from daily interactions • Bottom-Up Innovation - Let experience drive strategic change What most summaries miss: 85% of breakthrough innovations originate from frontline observations. Start Click.Apply.Grow™ today: Ask frontline teams for solutions. Provide thinking tools. Celebrate their innovations. Companies empowering frontline judgment achieve 6x customer satisfaction improvements. Wisdom lives at the edges.
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About the Author
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5
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Aim at the Smallest Viable Audience
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5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.
5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
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