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Erica Dhawan

Digital Body Language

Master the hidden cues of virtual communication to build trust, clarity, and human connection across any distance.
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What Will You Learn?

Virtual communication has unwritten rules that determine success – Digital Body Language by Erica Dhawan decodes online signals replacing in-person cues.

This comprehensive digital communication summary and key takeaways outline:

  • Response Time Signals - Speed indicates priority while delays communicate disrespect or disinterest
  • Punctuation Power - Periods seem angry in texts while exclamation points build enthusiasm
  • Camera Protocol - Being on video shows engagement while staying off signals disengagement
  • Channel Choice - Email for formal, Slack for quick, text for urgent creates clarity



What most summaries miss: Dhawan's "Trust Deficit" explains why remote relationships deteriorate without intention.

Your Click.Apply.Grow™ system: Respond within four hours tomorrow. Use video for difficult conversations. Add warmth to written messages. Remote teams mastering digital body language report 67% fewer misunderstandings.

Online presence speaks louder than words.

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About the Author

Erica Dhawan is the world's leading expert on digital body language helping organizations decode the hidden signals in virtual communication.

Founded Cotential consulting, advised Coca-Cola, FedEx, Goldman Sachs on 21st-century collaboration. "Digital Body Language" became essential pandemic reading. Teaches at Columbia Business School. MIT Media Lab researcher. "Masters of Leadership" podcast host. Co-authored "Get Big Things Done." Delivered 200+ keynotes globally. World Economic Forum Young Global Leader.

2025 relevance: With 70% of communication now digital, Dhawan's framework prevents the $62 billion lost annually to poor digital communication.

Teams trained in digital body language show 25% improvement in virtual collaboration effectiveness.

The translator for humanity's new native language.

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