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Douglas Stone, Bruce Patton and Sheila Heen
Difficult Conversations
Master the art of navigating high-stakes conversations with clarity, confidence, and compassion.
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Core Biz Category:
Personal Development
Growth Category:
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What's You Learn?
Every difficult conversation is actually three conversations happening simultaneously – Difficult Conversations provides a framework for navigating challenging discussions successfully. This comprehensive conversation navigation guide and dialogue strategies reveal:
- Three Conversations - What happened, feelings, and identity layers
- Learning Stance - Shift from delivering message to learning
- And Stance - Replace but with and to hold multiple truths
- Contribution System - Focus on contribution, not blame
Strategies
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About the Author
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5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
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5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.
5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.
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