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Douglas Stone, Bruce Patton and Sheila Heen
Difficult Conversations
Master the art of navigating high-stakes conversations with clarity, confidence, and compassion.
Master Personal Development strategies from the world's leading business books!
Core Biz Category:
Personal Development
What Will You Learn?
Every difficult conversation is actually three conversations happening simultaneously – Difficult Conversations provides a framework for navigating challenging discussions successfully. This comprehensive conversation navigation guide and dialogue strategies reveal:
- Three Conversations - What happened, feelings, and identity layers
- Learning Stance - Shift from delivering message to learning
- And Stance - Replace but with and to hold multiple truths
- Contribution System - Focus on contribution, not blame
What most summaries miss: The "identity conversation" often drives everything else unconsciously. Navigate your Click.Apply.Grow™ difficult conversations: Explore all three layers. Adopt learning stance. Find mutual contribution. Skilled navigators resolve 85% of conflicts constructively. Go deeper. Resolve completely.
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