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Tony Hsieh
Delivering Happiness
Build a business where profits grow because people love what they do and why they do it.
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Core Biz Category:
Operations
Growth Category:
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What's You Learn?
Company culture focused on happiness drives profits more than financial focus – Delivering Happiness by Tony Hsieh shows how Zappos built a billion-dollar business on joy. This comprehensive culture-building guide and happiness principles reveal:
- Culture as Strategy - Strong culture eliminates need for most policies
- Customer Service Excellence - Deliver WOW through service becomes competitive advantage
- Core Values Hiring - Hire for culture fit first, skills second
- Holacracy Experiment - Self-management structures enable scaling culture
Strategies
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About the Author
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5
Strategies—Don't Just Read;
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Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
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5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.
5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
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