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Richard Sheridan

Chief Joy Officer

Lead with joy—not fear—and energize your team to build a culture where people and performance thrive together.
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What's You Learn?
Cognitive diversity trumps harmony when building breakthrough teams – Dream Teams by Shane Snow shows why tension creates innovation. This comprehensive Dream Teams summary and key principles outline: • Cognitive Friction - Intellectual disagreement within psychological safety drives creative solutions • Zone of Productive Conflict - Balance enough tension to innovate without destroying relationships • Perspectives Over Skills - Hire for different mental models rather than similar backgrounds • Shared Consciousness - Create common goals while preserving individual thinking styles What most summaries miss: Snow's research proves homogeneous teams feel more effective but perform worse objectively. Build your Click.Apply.Grow™ dream team: Add one contrarian voice this month. Institute devil's advocate rounds in meetings. Measure decision quality over consensus. Teams embracing cognitive diversity show 87% better problem-solving than harmonious groups. Comfort kills innovation.

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About the Author

Richard Sheridan is Menlo Innovations CEO who built America's most joyful software company.

University of Michigan computer science graduate, recreated Edison's collaborative lab model for software. Five Inc. revenue growth awards, invited to White House, tours given daily of Menlo Software Factory. Author of Joy, Inc. Forbes cover story 2003.

What sets Sheridan apart: After near burnout, he proved joy isn't fluffy—it's the foundation of sustainable high performance.

Companies implementing Sheridan's joyful methodology report 90% employee retention and 3x productivity gains.

Programming joy into corporate culture.

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