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Joseph A. Michelli
THE ZAPPOS EXPERIENCE
Deliver extraordinary service by mastering five principles that turn customers into loyal advocates and employees into brand champions.
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What's You Learn?
Company culture drives customer happiness more than policies or procedures – THE ZAPPOS EXPERIENCE by Joseph Michelli reveals how values create billion-dollar businesses.
This comprehensive Zappos culture summary and key concepts explain:
The hidden gem: Zappos pays new employees $4,000 to quit, ensuring only culture-aligned people stay.
Create happiness with Click.Apply.Grow™: Define three core values tomorrow. Hire for culture fit. Empower front-line decisions. Culture-first companies like Zappos achieve 75% employee engagement versus 13% average.
Culture first. Profits follow.
This comprehensive Zappos culture summary and key concepts explain:
- Culture as Strategy - Build competitive advantage through values-driven employee experiences
- Happiness Framework - Use joy as organizing principle for business decisions
- Empowerment Systems - Trust employees to deliver WOW without scripts or strict rules
- Holacracy Innovation - Flatten hierarchies to increase agility and personal accountability
The hidden gem: Zappos pays new employees $4,000 to quit, ensuring only culture-aligned people stay.
Create happiness with Click.Apply.Grow™: Define three core values tomorrow. Hire for culture fit. Empower front-line decisions. Culture-first companies like Zappos achieve 75% employee engagement versus 13% average.
Culture first. Profits follow.
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About the Author
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5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
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5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.
5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.
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