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Larry Stuart
THE SPIRIT OF HOSPITALITY
Infuse your business with warmth, purpose, and the missing ingredients that turn service into unforgettable experiences.
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What's You Learn?
Genuine kindness in business creates competitive advantage through human connection – THE SPIRIT OF HOSPITALITY by Larry Stuart reveals seven ingredients for service excellence.
This comprehensive hospitality leadership summary and key takeaways explain:
The hidden gem: Stuart's 40+ years prove hospitality isn't taught but caught—spreading virally through organizational cultures.
Spread hospitality with Click.Apply.Grow™: Practice one kindness ingredient tomorrow. Model genuine care consistently. Measure customer emotion. Hospitality-focused businesses achieve 88% referral rates versus 12% industry average.
Kindness scales. Profits follow.
This comprehensive hospitality leadership summary and key takeaways explain:
- Authentic Service - Replace fake friendliness with genuine care for human wellbeing
- Seven Key Ingredients - Master specific behaviors that transform transactional interactions into memorable experiences
- Leadership Modeling - Hospitality spreads through organizations when leaders embody kindness
- Human Touch Recovery - Restore personal connection lost to automation and efficiency
The hidden gem: Stuart's 40+ years prove hospitality isn't taught but caught—spreading virally through organizational cultures.
Spread hospitality with Click.Apply.Grow™: Practice one kindness ingredient tomorrow. Model genuine care consistently. Measure customer emotion. Hospitality-focused businesses achieve 88% referral rates versus 12% industry average.
Kindness scales. Profits follow.
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About the Author
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5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
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5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.
5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.
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