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Chris Denove and James D. Power IV of J.D. Power and Associates
SATISFACTION
The most successful companies win by truly hearing their customers—and acting on what they say.
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What's You Learn?
Customer satisfaction measurement drives improvement only when acted upon systematically – SATISFACTION reveals J.D. Power's secrets for turning data into growth.
This comprehensive satisfaction measurement summary and key concepts outline:
The hidden gem: Power's data proves satisfaction leaders grow 2.5x faster than industry averages consistently.
Drive satisfaction with Click.Apply.Grow™: Survey customers this week. Identify three dissatisfiers. Fix root causes immediately. Companies using systematic satisfaction management achieve 84% retention rates.
Measure precisely. Improve relentlessly.
This comprehensive satisfaction measurement summary and key concepts outline:
- Voice of Customer Systems - Capture authentic feedback through multiple listening channels
- Actionable Metrics - Measure drivers of satisfaction, not just satisfaction scores
- Closed-Loop Processes - Connect customer insights directly to operational improvements
- Industry Benchmarking - Compare performance to best-in-class, not just competitors
The hidden gem: Power's data proves satisfaction leaders grow 2.5x faster than industry averages consistently.
Drive satisfaction with Click.Apply.Grow™: Survey customers this week. Identify three dissatisfiers. Fix root causes immediately. Companies using systematic satisfaction management achieve 84% retention rates.
Measure precisely. Improve relentlessly.
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About the Author
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5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
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5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.
5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.
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