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Mark Goulston

Just Listen

Break through emotional walls and connect with anyone by mastering the power of empathetic listening.
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Marketing
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What's You Learn?
Making people feel understood creates more influence than being understood – Just Listen by Mark Goulston reveals counterintuitive communication techniques that transform relationships. This comprehensive listening mastery guide and influence techniques explain:
  • Mirror Neurons - Reflecting emotions creates instant connection and trust
  • Impossibility Questions - "What's impossible about X?" unlocks hidden concerns
  • Fill in the Blanks - Strategic pauses make others reveal true thoughts
  • Empathy Jujitsu - Transform attacks into opportunities for deeper connection
2025 application: Digital communication makes emotional mirroring skills even more valuable. Practice your Click.Apply.Grow™ deep listening: Mirror before responding. Ask impossibility questions. Use strategic silence. Leaders mastering these techniques report 90% conflict resolution success rates. Listen deeply. Influence profoundly.

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About the Author

Mark Goulston is the FBI-trained psychiatrist who teaches executives how to handle impossible people and conversations.

UCLA professor of psychiatry, FBI/police hostage negotiation trainer, and suicide prevention specialist who's coached executives at Goldman Sachs, IBM, and Federal Express. His book Just Listen sold 150,000 copies, becoming China's #2 business book. Talking to Crazy provides tactical scripts for difficult people. Former Psychiatric Times editor. Tribune syndicated career columnist.

What sets Goulston apart: He applies hostage negotiation psychology to business, teaching leaders to "lean into crazy" rather than avoiding difficult personalities.

His surgical empathy technique defuses workplace conflicts. Leaders using Goulston's methods resolve 78% of impossible situations without escalation.

The psychiatrist who makes the undiscussable discussable.

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