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Deb Gabor

Irrational Loyalty

Win hearts, not just wallets—build a brand so beloved your customers stick with you through any storm.
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What's You Learn?
Emotional bonds create brand loyalty that defies logic and competition – Irrational Loyalty by Deb Gabor shows how to build unbreakable customer relationships.

This comprehensive brand loyalty summary and key concepts reveal:

  • Emotional Foundation - Build brands on feelings, not features, for lasting connections
  • Brand Promise Clarity - Answer three essential questions defining your unique value
  • Crisis Navigation - Protect brand relationships through leadership and cultural challenges
  • Life Enhancement - Create brands so essential that life feels diminished without them


What most summaries miss: Gabor's research shows irrationally loyal customers spend 7x more and never consider alternatives.

Create loyalty with Click.Apply.Grow™: Define your emotional promise today. Audit brand touchpoints weekly. Deepen one relationship daily. Brands building irrational loyalty enjoy 95% customer retention rates.

Logic attracts. Emotion addicts.

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About the Author

Deb Gabor is Sol Marketing founder and brand disaster expert who's guided Dell, Microsoft, NBCUniversal through transformation since 2003.

Author of Branding Is Sex: Get Your Customers Laid and Sell the Hell out of Anything, Gabor specializes in bulletproof brand building. Featured in USA Today and major publications. Worked with global brands and digital disruptors including Allrecipes, Cheezburger, HomeAway. Displaced Midwesterner living in Austin, Texas, traveling frequently for client engagements.

What sets Gabor apart: Her "brand disasters" expertise means she's the firefighter companies call when launches fail or reputations crumble—experience that prevents problems.

Her brand strategies help companies avoid million-dollar mistakes while building emotional connections. Clients using Gabor's frameworks achieve 60% stronger brand recognition within six months. Master of provocative positioning.

Teaching brands to seduce, not just sell.

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