Back to All Books
Michael D. Johnson and Anders Gustafsson
IMPROVING CUSTOMER SATISFACTION, LOYALTY, AND PROFIT
Turn customer insights into measurable outcomes with a system that drives satisfaction, builds loyalty, and grows profit.
No items found.
Master financial strategies from the world's leading business books!
Core Biz Category:
Growth Category:
No items found.
What's You Learn?
Scientific customer measurement creates predictable satisfaction and profit improvements – This comprehensive guide links customer metrics to financial outcomes systematically.
This comprehensive satisfaction science summary and key takeaways explain:
What most summaries miss: Johnson's models predict ROI of satisfaction investments with 85% accuracy.
Improve scientifically with Click.Apply.Grow™: Model satisfaction drivers tomorrow. Prioritize by profit impact. Track financial outcomes. Companies using scientific satisfaction methods achieve 31% margin improvement.
Measure scientifically. Profit predictably.
This comprehensive satisfaction science summary and key takeaways explain:
- Satisfaction Modeling - Use statistical methods to identify satisfaction drivers and profit impact
- Lens of the Customer - Measure quality through customer perception, not internal standards
- Strategic Linkage - Connect satisfaction improvements directly to financial performance metrics
- Continuous Improvement - Build feedback loops that drive systematic enhancement
What most summaries miss: Johnson's models predict ROI of satisfaction investments with 85% accuracy.
Improve scientifically with Click.Apply.Grow™: Model satisfaction drivers tomorrow. Prioritize by profit impact. Track financial outcomes. Companies using scientific satisfaction methods achieve 31% margin improvement.
Measure scientifically. Profit predictably.
Strategies
No Strategies found.
About the Author
{
"@context": "https://schema.org",
"@type": "FAQPage",
"mainEntity": [
{
"@type": "Question",
"name": "What is the main message of 'IMPROVING CUSTOMER SATISFACTION, LOYALTY, AND PROFIT'?",
"acceptedAnswer": {
"@type": "Answer",
"text": "The book 'IMPROVING CUSTOMER SATISFACTION, LOYALTY, AND PROFIT' by Michael D. Johnson and Anders Gustafsson provides key insights and strategies to help readers succeed in their personal or professional lives."
}
},
{
"@type": "Question",
"name": "Who should read 'IMPROVING CUSTOMER SATISFACTION, LOYALTY, AND PROFIT'?",
"acceptedAnswer": {
"@type": "Answer",
"text": "'IMPROVING CUSTOMER SATISFACTION, LOYALTY, AND PROFIT' is ideal for professionals, entrepreneurs, and lifelong learners looking to grow through the insights shared by Michael D. Johnson and Anders Gustafsson."
}
},
{
"@type": "Question",
"name": "How does 'IMPROVING CUSTOMER SATISFACTION, LOYALTY, AND PROFIT' stand out from other books?",
"acceptedAnswer": {
"@type": "Answer",
"text": "Michael D. Johnson and Anders Gustafsson offers a unique perspective in 'IMPROVING CUSTOMER SATISFACTION, LOYALTY, AND PROFIT', using real-world examples and practical tips to help readers apply the lessons."
}
}
]
}
5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.
5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.
5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.
Take the Book Summary Growth Challenge in 3 minutes!
Accelerate Growth with the Right
Book Strategy
Follow These 3 Easy Steps to Grow Faster:
PATENT
PENDING
PENDING
1
Pick Your Book Strategy
Choose from proven strategies by top authors and experts.
Choose Your Growth Strategy
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
Build a Loyal Tribe
Focus on Long-Term Impact
Example: Choose "This is Marketing" by Seth Godin to apply “Offer Generosity First”
2
AI Builds Your Plan
Get a custom strategy and scorecard automatically created for your business.
AI Create Strategy:
“Offer Generosity First”
“Create a concise lead magnet strategy that solves common customer issues, emphasizing practicality and immediate value and give it away for FREE!”
“We used this exact process ourselves—and it inspired us to offer you 1,500+ free book summaries to accelerate your business growth!”
3
AI Builds Your Scorecard
Gamify your goals with a custom scorecard proven to boost success by 95%. (ASTD Study)
Get Your Streak On and Win the Marketing Growth Crown!
Try this Strategy Now – Free
Want to apply this strategy to your business to
“Build Trust Through Generosity – From ‘This is Marketing?”
Don’t Just Read;
Apply
Access Our Complete Library of 1,500+ Business Books and 7,000 Strategies!
