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John H. Fleming, Ph.D., and Jim Asplund
HUMAN SIGMA
Bridge the gap between employees and customers to create extraordinary experiences and measurable business growth.
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What's You Learn?
Employee engagement multiplied by customer engagement equals extraordinary performance – HUMAN SIGMA reveals the formula for sustainable business excellence.
This comprehensive engagement strategy summary and key takeaways outline:
The hidden gem: Fleming's research proves engaged employees create 3.4x more engaged customers, driving profit spirals.
Multiply engagement with Click.Apply.Grow™: Measure team engagement tomorrow. Connect strengths to roles. Track customer emotion. Companies optimizing human sigma achieve 26% annual growth.
Engage employees. Delight customers. Multiply success.
This comprehensive engagement strategy summary and key takeaways outline:
- Engagement Multiplication - Employee and customer engagement amplify each other exponentially
- Emotional Connection - Build feelings-based relationships beyond rational satisfaction
- Local Optimization - Manage human systems at team level, not enterprise averages
- Talent Deployment - Match employee strengths to customer interaction requirements
The hidden gem: Fleming's research proves engaged employees create 3.4x more engaged customers, driving profit spirals.
Multiply engagement with Click.Apply.Grow™: Measure team engagement tomorrow. Connect strengths to roles. Track customer emotion. Companies optimizing human sigma achieve 26% annual growth.
Engage employees. Delight customers. Multiply success.
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About the Author
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5
Strategies—Don't Just Read;
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Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
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5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.

5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.
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