What is the main message of 'HUMAN SIGMA'?

The book 'HUMAN SIGMA' by John H. Fleming, Ph.D., and Jim Asplund provides key insights and strategies to help readers succeed in their personal or professional lives.

Who should read 'HUMAN SIGMA'?

'HUMAN SIGMA' is ideal for professionals, entrepreneurs, and lifelong learners looking to grow through the insights shared by John H. Fleming, Ph.D., and Jim Asplund.

How does 'HUMAN SIGMA' stand out from other books?

John H. Fleming, Ph.D., and Jim Asplund offers a unique perspective in 'HUMAN SIGMA', using real-world examples and practical tips to help readers apply the lessons.

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John H. Fleming, Ph.D., and Jim Asplund

HUMAN SIGMA

Bridge the gap between employees and customers to create extraordinary experiences and measurable business growth.

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Marketing

What Will You Learn?

Employee engagement multiplied by customer engagement equals extraordinary performance – HUMAN SIGMA reveals the formula for sustainable business excellence.

This comprehensive engagement strategy summary and key takeaways outline:

Engagement Multiplication - Employee and customer engagement amplify each other exponentially
Emotional Connection - Build feelings-based relationships beyond rational satisfaction
Local Optimization - Manage human systems at team level, not enterprise averages
Talent Deployment - Match employee strengths to customer interaction requirements

The hidden gem: Fleming's research proves engaged employees create 3.4x more engaged customers, driving profit spirals.

Multiply engagement with Click.Apply.Grow™: Measure team engagement tomorrow. Connect strengths to roles. Track customer emotion. Companies optimizing human sigma achieve 26% annual growth.

Engage employees. Delight customers. Multiply success.

About the Author

John H. Fleming, Ph.D., and Jim Asplund are organizational psychologists and analytics experts who connect employee engagement, customer loyalty, and financial performance.

As Gallup leaders and co-authors of “Human Sigma,” they introduced a groundbreaking framework for measuring and managing the employee-customer encounter. Their work has guided industries from banking to healthcare in building human-centered performance systems.

What sets John and Jim apart: They proved that the path to profits runs through people—employees and customers alike.

Companies applying their Human Sigma methodology report double-digit gains in employee productivity, customer loyalty, and profitability.

The analytics visionaries who made human capital the most measurable asset of all.

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