Back to All Books
Kirk Kazanjian
EXCEEDING CUSTOMER EXPECTATIONS
Discover how Enterprise built lifelong customer loyalty—and how your business can do the same by consistently going the extra mile.
No items found.
Master financial strategies from the world's leading business books!
Core Biz Category:
Growth Category:
No items found.
What's You Learn?
Take care of customers and employees first, profits follow naturally – EXCEEDING CUSTOMER EXPECTATIONS reveals Enterprise Rent-A-Car's winning formula.
This comprehensive customer loyalty summary and main ideas explain:
The hidden gem: Enterprise's counter-intuitive focus on neighborhood locations beat airport-focused competitors.
Exceed systematically with Click.Apply.Grow™: Survey employees tomorrow. Identify satisfaction gaps. Empower local decisions. Companies following Enterprise's model achieve 95% customer loyalty scores.
People first. Profits follow.
This comprehensive customer loyalty summary and main ideas explain:
- People First Philosophy - Prioritize employee and customer wellbeing over short-term profits
- Marathon Mindset - Build loyalty through consistent excellence, not quick wins
- Promotion From Within - Develop leaders who understand frontline customer experiences
- Profit Sharing Culture - Align employee interests with customer satisfaction metrics
The hidden gem: Enterprise's counter-intuitive focus on neighborhood locations beat airport-focused competitors.
Exceed systematically with Click.Apply.Grow™: Survey employees tomorrow. Identify satisfaction gaps. Empower local decisions. Companies following Enterprise's model achieve 95% customer loyalty scores.
People first. Profits follow.
Strategies
No Strategies found.
About the Author
{
"@context": "https://schema.org",
"@type": "FAQPage",
"mainEntity": [
{
"@type": "Question",
"name": "What is the main message of 'EXCEEDING CUSTOMER EXPECTATIONS'?",
"acceptedAnswer": {
"@type": "Answer",
"text": "The book 'EXCEEDING CUSTOMER EXPECTATIONS' by Kirk Kazanjian provides key insights and strategies to help readers succeed in their personal or professional lives."
}
},
{
"@type": "Question",
"name": "Who should read 'EXCEEDING CUSTOMER EXPECTATIONS'?",
"acceptedAnswer": {
"@type": "Answer",
"text": "'EXCEEDING CUSTOMER EXPECTATIONS' is ideal for professionals, entrepreneurs, and lifelong learners looking to grow through the insights shared by Kirk Kazanjian."
}
},
{
"@type": "Question",
"name": "How does 'EXCEEDING CUSTOMER EXPECTATIONS' stand out from other books?",
"acceptedAnswer": {
"@type": "Answer",
"text": " Kirk Kazanjian offers a unique perspective in 'EXCEEDING CUSTOMER EXPECTATIONS', using real-world examples and practical tips to help readers apply the lessons."
}
}
]
}
5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.
5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.
5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
No items found.
Take the Book Summary Growth Challenge in 3 minutes!
Accelerate Growth with the Right
Book Strategy
Follow These 3 Easy Steps to Grow Faster:
PATENT
PENDING
PENDING
1
Pick Your Book Strategy
Choose from proven strategies by top authors and experts.
Choose Your Growth Strategy
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
Build a Loyal Tribe
Focus on Long-Term Impact
Example: Choose "This is Marketing" by Seth Godin to apply “Offer Generosity First”
2
AI Builds Your Plan
Get a custom strategy and scorecard automatically created for your business.
AI Create Strategy:
“Offer Generosity First”
“Create a concise lead magnet strategy that solves common customer issues, emphasizing practicality and immediate value and give it away for FREE!”
“We used this exact process ourselves—and it inspired us to offer you 1,500+ free book summaries to accelerate your business growth!”
3
AI Builds Your Scorecard
Gamify your goals with a custom scorecard proven to boost success by 95%. (ASTD Study)
Get Your Streak On and Win the Marketing Growth Crown!
Try this Strategy Now – Free
Want to apply this strategy to your business to
“Build Trust Through Generosity – From ‘This is Marketing?”
Don’t Just Read;
Apply
Access Our Complete Library of 1,500+ Business Books and 7,000 Strategies!
