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Loran Nordgren and David Schonthal

The Human Element

Break through resistance to innovation by mastering the hidden forces that shape how people respond to new ideas.
Master Personal Development strategies from the world's leading business books!
Core Biz Category:
Personal Development
What Will You Learn?

Innovation fails from psychological friction, not poor ideas – The Human Element reveals hidden barriers to change adoption.

This comprehensive behavioral innovation summary and main ideas explain:

  • Four Frictions - Inertia, effort, emotion, and reactance block even brilliant innovations
  • Fuel vs Friction - Most innovators add benefits instead of removing adoption barriers
  • Behavioral Design - Shape context to make desired actions feel natural
  • Friction Mapping - Identify psychological obstacles before launching new products



The hidden gem: Their "Friction Assessment" predicts adoption rates better than market research.

Start Click.Apply.Grow™ now: Map customer friction tomorrow. Remove one barrier. Test adoption rates. Friction-aware innovators show 71% higher success rates.

Remove friction before adding features.

the-human-element original-book-image

About the Author

Loran Nordgren is Kellogg's friction expert who reveals why great ideas fail and how to fix them.

Professor at Kellogg School of Management, multiple teaching awards, pioneered Behavioral Design methodology. Works with Fortune 500s on innovation adoption. Research published in top journals, featured in WSJ, NYT, Harvard Business Review.

What sets them apart: They identified friction as the hidden force killing innovation, not lack of fuel or motivation.

Organizations applying their friction analysis improve innovation adoption by 85% without increasing budgets. Consulted for Microsoft, P&G, Nike.

Removing friction to unleash innovation.

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