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Brendan P. Keegan
The Art of Active Listening
Master the power of listening to silence fear, fuel confidence, and achieve breakthroughs.
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What's You Learn?
Active listening makes people feel heard, valued, and understood at work – The Art of Active Listening by Heather R. Younger reveals how caring leaders protect and support through genuine listening. This comprehensive active listening guide summary and key concepts reveal:
- Belonging Creation - Use listening to make employees feel truly part of the organization
- Customer Appreciation - Show clients they matter through attentive, supportive listening
- Harm Prevention - Protect people by hearing concerns before they become crises
- Connection Building - Transform superficial interactions into meaningful workplace relationships
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About the Author
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5
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5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
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5
Strategies—Don't Just Read;
Apply
Aim at the Smallest Viable Audience
Create a Compelling Story
Offer Generosity First
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