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The Arbinger Institute

Negotiating the Impossible

When you learn to see beyond yourself, even the most unresolvable challenges reveal unexpected paths to agreement.
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What's You Learn?
Hopeless negotiations transform through human connection, not power plays – Negotiating the Impossible by Deepak Malhotra shows how to resolve ugly conflicts when you lack leverage, money, or muscle.

This comprehensive negotiation summary and key strategies reveal:

  • Three Dimensions - Navigate substance, process, and empathy to unlock deadlocked situations
  • Framing Power - Change the narrative to expand options beyond win-lose paradigms
  • Strategic Empathy - Understand deep motivations to find creative value-creation opportunities
  • Process Design - Structure interactions to build momentum toward agreement


The hidden gem: Malhotra's "negotiation space mapping" technique reveals hidden deal zones in 90% of "impossible" situations by reframing interests.

Apply Click.Apply.Grow™ tactics: Map all parties' underlying interests tomorrow. Design one process improvement. Show genuine curiosity about opponents' constraints. Negotiators using these methods achieve breakthrough agreements in 73% of deadlocked cases.

Impossible is just unexplored possibility.

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About the Author

The Arbinger Institute is a 45-year-old peace organization with 300 members across 18 countries transforming how people resolve conflicts through self-awareness.

Founded by scholars in 1979, trained over 1 million leaders including at Apple, Google, and U.S. Department of Defense. Published 10 books translated into 30 languages. Developed the "Outward Mindset" adopted by Kansas City Police, reducing complaints 45%. Work with Israeli-Palestinian peace initiatives. Microsoft credits Arbinger for cultural transformation.

2025 relevance: Their "self-deception" framework addresses why 90% of conflicts escalate despite good intentions—critical for polarized workplaces.

Organizations implementing Arbinger's methods report 50% reduction in employee grievances and doubled collaboration scores. UN peacekeepers use their techniques.

The institute ending conflicts from within.

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