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The Arbinger Institute

Negotiating the Impossible

When you learn to see beyond yourself, even the most unresolvable challenges reveal unexpected paths to agreement.
Master Personal Development strategies from the world's leading business books!
Core Biz Category:
Personal Development
What Will You Learn?

Hopeless negotiations transform through human connection, not power plays – Negotiating the Impossible by Deepak Malhotra shows how to resolve ugly conflicts when you lack leverage, money, or muscle.

This comprehensive negotiation summary and key strategies reveal:

  • Three Dimensions - Navigate substance, process, and empathy to unlock deadlocked situations
  • Framing Power - Change the narrative to expand options beyond win-lose paradigms
  • Strategic Empathy - Understand deep motivations to find creative value-creation opportunities
  • Process Design - Structure interactions to build momentum toward agreement



The hidden gem: Malhotra's "negotiation space mapping" technique reveals hidden deal zones in 90% of "impossible" situations by reframing interests.

Apply Click.Apply.Grow™ tactics: Map all parties' underlying interests tomorrow. Design one process improvement. Show genuine curiosity about opponents' constraints. Negotiators using these methods achieve breakthrough agreements in 73% of deadlocked cases.

Impossible is just unexplored possibility.

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About the Author

The Arbinger Institute is a 45-year-old peace organization with 300 members across 18 countries transforming how people resolve conflicts through self-awareness.

Founded by scholars in 1979, trained over 1 million leaders including at Apple, Google, and U.S. Department of Defense. Published 10 books translated into 30 languages. Developed the "Outward Mindset" adopted by Kansas City Police, reducing complaints 45%. Work with Israeli-Palestinian peace initiatives. Microsoft credits Arbinger for cultural transformation.

2025 relevance: Their "self-deception" framework addresses why 90% of conflicts escalate despite good intentions—critical for polarized workplaces.

Organizations implementing Arbinger's methods report 50% reduction in employee grievances and doubled collaboration scores. UN peacekeepers use their techniques.

The institute ending conflicts from within.

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