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Jim Clifton, Jim Harter

It's the Manager

Unlock the hidden driver of organizational success by empowering the one role that matters most—your manager.
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Personal Development
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What's You Learn?
Managers account for 70% of variance in employee engagement – It's the Manager by Clifton and Harter proves workplace culture flows from direct supervisors.

This comprehensive manager effectiveness summary and key takeaways reveal:

  • Coach Not Boss - Weekly conversations about goals outperform annual performance reviews
  • Strengths Focus - Building on natural talents yields 6x better performance than fixing weaknesses
  • Purpose Connection - Link daily tasks to meaningful outcomes for sustained motivation
  • Wellbeing Priority - Address all five wellbeing elements to prevent talented employee burnout


The hidden gem: Gallup's "Power of Two" shows manager-employee relationships mirror marriages in importance.

Your Click.Apply.Grow™ system: Have one meaningful conversation with each direct report weekly. Focus 80% on strengths. Connect work to impact. Teams with engaged managers show 59% less turnover.

Culture isn't perks. It's conversations.

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About the Author

Jim Clifton and Jim Harter lead Gallup's research covering 100 million employees proving engagement drives 23% of profitability differences between companies.

Clifton: Gallup CEO/Chairman, "The Coming Jobs War" bestseller, advised White House on employment. Harter: PhD chief scientist, co-authored "12: The Elements of Great Managing," studied 50,000 business units. Together analyzed 100,000+ teams across 150 countries. Their State of the Global Workplace report influences government policy.

Beyond the books: They discovered only 15% of employees worldwide are engaged—a $7 trillion productivity drain.

Organizations using Gallup's Q12 engagement method achieve 18% higher productivity and 12% better customer metrics.

The duo quantifying the global engagement crisis.

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