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Susan Scott

FIERCE LEADERSHIP

Break away from broken traditions and lead with boldness, honesty, and transformative courage.
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What's You Learn?
Question and replace toxic "best practices" that secretly destroy organizations – Fierce Leadership by Susan Scott exposes management's worst habits. This comprehensive Fierce Leadership summary and key takeaways explain: • Squid Eye Vision - Spot disastrous behaviors everyone accepts as normal • Anonymous Feedback Trap - Replace hiding with face-to-face fierce conversations • Accountability Myth - Hold people able, not accountable, for breakthrough performance • Talent Management Flaw - Hire for emotional intelligence over raw intelligence What most summaries miss: Scott's research proves 70% of "best practices" actually harm organizations. Practice your Click.Apply.Grow™ fierce alternatives: Identify three toxic practices. Replace with fierce approaches. Measure impact monthly. Leaders abandoning traditional practices for fierce ones achieve 5x better employee engagement and retention. Best practices aren't best anymore.

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About the Author

Susan Scott is founder of Fierce Inc. and Fortune 100 speaker who led CEO think tanks for 13 years before revolutionizing how organizations approach difficult conversations.

After 10,000+ hours advising senior executives, Scott founded Fierce in 2001, now serving 60% of Fortune 500 companies including Starbucks, Yahoo, and Coca-Cola. Author of bestsellers "Fierce Conversations" (nearly 1 million copies sold) and "Fierce Leadership." TEDx speaker on radical transparency. English degree from Hobart and William Smith Colleges.

Beyond the books: Scott's "beach ball reality" concept teaches that truth has multiple perspectives, transforming how leaders navigate complexity in 2025's hybrid workplace.

Her Pulse app helps companies reduce the $300 billion lost annually to workplace stress. Leaders implementing Scott's methods achieve 40% faster conflict resolution while strengthening relationships.

The executive coach making authentic conversation a competitive advantage.

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